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Smart Availability Routing
Handle incoming calls seamlessly by defining when your business is available to take calls. Smart Availability Routing lets you customize call handling based on working hours, time zones, and agent availability—so no call goes unmanaged.
Smart Availability Setup
Setting up Smart Availability Routing in Ottocall is quick and effortless. Using an intuitive drag-and-drop call flow builder, you can define business hours, after-hours behavior, and holiday schedules. When your team is unavailable, calls can be redirected to voicemail or greeted with a custom voice message informing callers of your availability.
Choose your time zone
Define business working hours
Add office holidays
Customize call flow for available and unavailable hours
Why Choose Ottocall
With Smart Availability Routing, Ottocall helps you balance customer expectations and team workload efficiently. Incoming calls during non-working hours are automatically logged, ensuring no opportunity is missed and callbacks can be made later. Simply set your time zone, working hours, and holidays—and Ottocall takes care of the rest.
Integrate your tools with open platform.
Whether you're in the office or on the go, Ottocall keeps you in sync. Available on both iOS and Android, it’s your always-ready tool for seamless business communication.
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Discover how one-click calling can transform your customer communication.
Ottocall Across Mobile and Desktop
Whether you're in the office or on the go, Ottocall keeps you in sync. Available on both iOS and Android, it’s your always-ready tool for seamless business communication.
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Desktop
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