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Intelligent Call Routing
Ensure every customer call reaches the right team at the right time. Intelligent Call Routing automatically directs incoming business calls to the appropriate teams based on IVR selections, agent skills, and availability—so no call goes unanswered.
How Intelligent Call Routing Works
When customers choose an option in the IVR, their call is instantly routed to the assigned team.
Calls are distributed across multiple agents within a team, allowing your business to handle high call volumes
efficiently without missing important conversations.
Calls are distributed across multiple agents within a team, allowing your business to handle high call volumes
efficiently without missing important conversations.
Key Benefits of Intelligent Call Routing
- Customize call forwarding preferences with ease
- Automatically distribute calls among multiple team members
- Route calls based on agent skill sets and expertise
- Handle multiple calls simultaneously without congestion
- Never miss or drop business calls
Smarter Routing for Better Customer Experience
Traditional one-to-one call handling can lead to missed calls during peak hours. Ottocall’s Intelligent Call Routing solves this by assigning multiple agents to a single team and routing calls seamlessly, ensuring balanced workloads and faster response times.
Route Business Calls with Precision
By combining IVR-based routing with skill-based distribution, Ottocall ensures customers are always connected to the most suitable agents. Call flows can be updated anytime, enabling your business to adapt quickly to changing team structures or call volumes.
Integrate your tools with open platform.
Whether you're in the office or on the go, Ottocall keeps you in sync. Available on both iOS and Android, it’s your always-ready tool for seamless business communication.
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Ottocall Across Mobile and Desktop
Whether you're in the office or on the go, Ottocall keeps you in sync. Available on both iOS and Android, it’s your always-ready tool for seamless business communication.
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