VoIP Phone Service for Hospitality & Hotels
In hospitality, every interaction shapes the guest experience. From reservation inquiries to service requests and check-in coordination, your phone system is often the first point of contact for guests. A slow or outdated system can create frustration for both guests and staff.
Ottocall provides a VoIP Phone Service for Hospitality that helps hotels, resorts, and guest service teams communicate smoothly, respond faster, and manage calls with confidence—without technical headaches.
Handle guest calls reliably from any device.
Keep departments connected across shifts and locations.
Deliver consistent, professional service at every touchpoint.
Setting up Ottocall’s cloud phone system for hospitality is simple and flexible. Properties can modernize communication without installing or maintaining traditional telephony infrastructure.
Instant activation | No setup fees
Ottocall’s hospitality VoIP system supports properties of all sizes, from single-location hotels to multi-property operations. Communication remains consistent across buildings, shifts, and locations.
Our Features
Service for Hospitality
Ottocall focuses on features hospitality teams actually rely on to support guest satisfaction and internal coordination.
IVR (Interactive Voice Response)
Connect callers to the right tax, audit, or financial team faster
Call Queue
Manage peak-season call traffic, like tax deadlines by placing clients in organized queues.
Call Forwarding
Ensure urgent client calls reach the right advisor or accountant on any device.
Call Transfer
Move calls between departments smoothly e.g. from support staff to financial analysts.
Call Recording
Securely record and generate transcripts of client conversations for compliance, audit trails, and documentation.
Sentiment & Analytics Tools
Analyze call tone and trends to understand client satisfaction and service quality.
Bulk SMS
Ensure urgent client calls reach the right advisor or accountant on any device.
Smart Call Tags & Notes
Move calls between departments smoothly - e.g. from support staff to financial analysts.
Switching to a cloud-based VoIP phone system provides practical benefits for both guest experience and operational efficiency.
Lower Communication Costs
Reduce expenses compared with traditional hardware-based phone systems.
Centralized Call Management
Manage communication across departments and properties from one dashboard.
Support for Remote & Hybrid Teams
Avoid complicated telephony infrastructure and ongoing maintenance.
Automatic Updates
Stay current with improvements and new features without manual upgrades.
Better Guest Responsiveness
Faster call handling leads to smoother guest experiences.
Request a Demo
A modern VoIP Phone Service for Hospitality helps your property serve guests better, coordinate teams efficiently, and manage calls without stress. Ottocall supports your operations so your team can focus on delivering excellent guest experiences.
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