VoIP Phone Service for Hospitality & Hotels

In hospitality, every interaction shapes the guest experience. From reservation inquiries to service requests and check-in coordination, your phone system is often the first point of contact for guests. A slow or outdated system can create frustration for both guests and staff.
Ottocall provides a VoIP Phone Service for Hospitality that helps hotels, resorts, and guest service teams communicate smoothly, respond faster, and manage calls with confidence—without technical headaches.
Handle guest calls reliably from any device.
Keep departments connected across shifts and locations.
Deliver consistent, professional service at every touchpoint.

AI-powered call insights
How to Set Up a Cloud Phone System for Law Firms

Setting up Ottocall’s cloud phone system for hospitality is simple and flexible. Properties can modernize communication without installing or maintaining traditional telephony infrastructure.

No hardware. No long installs - just clear communication from day one.
Step 1
Create an Ottocall account and access the admin dashboard.
Step 1
Step 2
Buy a new virtual number or port your existing hotel number.
Step 2
Step 3
Add users for front desk, housekeeping, maintenance, and management teams.
Step 3
Step 4
Configure call routing and department extensions.
Step 4
Step 5
Set up greetings, voicemail, and guest notifications.
Step 5
Step 6
Start handling guest calls from desk phones, computers, or mobile devices.
Step 6
Start Your Free Trial

Instant activation | No setup fees

Ottocall’s hospitality VoIP system supports properties of all sizes, from single-location hotels to multi-property operations. Communication remains consistent across buildings, shifts, and locations.

Best VoIP Service for businesses

Our Features

Features of VoIP Phone
Service for Hospitality

Ottocall focuses on features hospitality teams actually rely on to support guest satisfaction and internal coordination.

IVR (Interactive Voice Response)

Connect callers to the right tax, audit, or financial team faster

Call Queue

Manage peak-season call traffic, like tax deadlines by placing clients in organized queues.

Call Forwarding

Ensure urgent client calls reach the right advisor or accountant on any device.

Call Transfer

Move calls between departments smoothly e.g. from support staff to financial analysts.

Call Recording

Securely record and generate transcripts of client conversations for compliance, audit trails, and documentation.

Sentiment & Analytics Tools

Analyze call tone and trends to understand client satisfaction and service quality.

Bulk SMS

Ensure urgent client calls reach the right advisor or accountant on any device.

Smart Call Tags & Notes

Move calls between departments smoothly - e.g. from support staff to financial analysts.

Benefits of VoIP Solutions for Hotels & Hospitality

Switching to a cloud-based VoIP phone system provides practical benefits for both guest experience and operational efficiency.

Lower Communication Costs

Reduce expenses compared with traditional hardware-based phone systems.

Centralized Call Management

Manage communication across departments and properties from one dashboard.

Support for Remote & Hybrid Teams

Avoid complicated telephony infrastructure and ongoing maintenance.

Automatic Updates

Stay current with improvements and new features without manual upgrades.

Better Guest Responsiveness

Faster call handling leads to smoother guest experiences.

Request a Demo

Improve Guest Communication with Ottocall

A modern VoIP Phone Service for Hospitality helps your property serve guests better, coordinate teams efficiently, and manage calls without stress. Ottocall supports your operations so your team can focus on delivering excellent guest experiences.

Experience the Future of Business Communication —  Free for 15 Days

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