Call center software
Call center software your supervisors will actually use
Routing, dialling, quality management and omnichannel queues in one platform — with AI agents handling the calls that never needed a human.
Inbound
- Skill, language and priority-based routing
- Callback-in-queue instead of hold music
- Overflow and time-of-day rules
- Whisper, barge and silent monitor
- Live wallboards for queue and agent state
Outbound
- Preview, progressive and power dialling
- Local presence caller ID by region
- DNC list enforcement and consent capture
- Campaign pacing and retry rules
- Disposition codes that write back to CRM
Omnichannel
- Voice, WhatsApp, SMS, email and web chat in one inbox
- Single conversation history per contact
- Channel-aware SLAs
- Handover from AI agent to human with full context
Quality and analytics
- Call recording with scorecards
- Automatic transcription and sentiment
- Abandonment, AHT, FCR and CSAT reporting
- Agent scorecards and coaching notes
- Scheduled exports and BI-ready API
Frequently asked questions
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