Question 1

What is OttoCall?

Accepted Answer

OttoCall is a cloud communications platform combining a business phone system, contact center, and messaging in one place.

Question 2

How much does OttoCall cost?

Accepted Answer

Plans start at $34.99 per user per month. See our pricing page for full details and add-ons.

Question 3

Is there a free trial?

Accepted Answer

Yes — every plan includes a 15-day free trial with no credit card required.

Question 4

Do I need special hardware?

Accepted Answer

No. OttoCall works on any desktop, mobile device, or existing SIP-compatible phone.

Question 5

Can I keep my existing phone number?

Accepted Answer

Yes. Number porting from any provider is free and typically completes in 5–10 business days.

Question 6

How long does deployment take?

Accepted Answer

Most businesses go live in under two weeks, including full user provisioning and number porting.

Question 7

What is your uptime guarantee?

Accepted Answer

OttoCall provides a 99.99% uptime SLA backed by geo-redundant carrier infrastructure.

Question 8

Is OttoCall secure?

Accepted Answer

Yes. All signaling is encrypted with TLS and media with SRTP. We support SSO, MFA, and role-based access controls.

Question 9

Is OttoCall HIPAA-compliant?

Accepted Answer

Yes. We sign BAAs with covered entities and provide encrypted recording, retention controls, and audit logs.

Question 10

Do you support GDPR?

Accepted Answer

Yes. We offer EU data residency options and DPAs for customers subject to GDPR.

Question 11

What countries do you serve?

Accepted Answer

OttoCall serves customers in the US, UK, UAE, India, Canada, and many more markets with local numbers and billing.

Question 12

Can I get local numbers in other countries?

Accepted Answer

Yes. OttoCall supports virtual numbers in 60+ countries.

Question 13

Do you support toll-free numbers?

Accepted Answer

Yes, in all major markets including US, UK, and Canada.

Question 14

Does OttoCall integrate with my CRM?

Accepted Answer

Yes. Native integrations with Salesforce, HubSpot, Zoho, Pipedrive, Zendesk, Freshdesk, and more.

Question 15

Can I record calls?

Accepted Answer

Yes, with configurable retention, encryption, and access controls.

Question 16

Do you offer SMS?

Accepted Answer

Yes. A2P SMS is included in all US and Canada plans; UK and international messaging are available as add-ons.

Question 17

Do you support MMS?

Accepted Answer

Yes, in supported countries.

Question 18

Do you offer video conferencing?

Accepted Answer

Yes. HD video meetings with screen sharing and recording are included on Premium and Enterprise plans.

Question 19

Do you have a mobile app?

Accepted Answer

Yes. Native iOS and Android apps with full calling, messaging, and presence.

Question 20

Do you support desk phones?

Accepted Answer

Yes. OttoCall works with all major SIP phones from Yealink, Polycom, Cisco, and Grandstream.

Question 21

How does billing work?

Accepted Answer

Monthly or annual billing per user. We support USD, GBP, CAD, AED, and INR.

Question 22

Are there setup fees?

Accepted Answer

No. Setup, porting, and onboarding are always free.

Question 23

Can I cancel anytime?

Accepted Answer

Yes. Monthly plans can be canceled at any time with no penalty.

Question 24

What kind of support do you offer?

Accepted Answer

24/7 human support on every paid plan, plus a dedicated success manager on Enterprise.

Question 25

Do you offer SLAs on Enterprise?

Accepted Answer

Yes — 99.99% uptime, 15-minute critical-issue response, and quarterly business reviews.

Question 26

Can I bring my own carrier (BYOC)?

Accepted Answer

Yes, on Enterprise plans for customers with established carrier relationships.

Question 27

How do you handle emergency calls?

Accepted Answer

We support E911 in the US and equivalent emergency calling in every jurisdiction we operate.

Question 28

Is call quality guaranteed?

Accepted Answer

Yes. OttoCall uses HD Voice and prioritized routing to maintain a Mean Opinion Score of 4.0+.

Question 29

Do you support international calling?

Accepted Answer

Yes. Unlimited calls to 40+ countries are included on Premium and Enterprise.

Question 30

How do I get started?

Accepted Answer

Start a free 15-day trial online or book a demo with our team — no credit card required.

Frequently asked questions

Frequently asked questions

Ready to modernize your business communications?