Feature
2026.7
July 22, 2026- • Launched AI Voice Agents in general availability with 30+ languages.
- • New parallel dialer for sales teams (up to 5 lines per rep).
- • Salesforce Data Cloud connector for real-time call metadata.
Changelog
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Feature
2026.6
June 30, 2026- • Live meeting transcription with speaker labels.
- • Zendesk Sunshine integration for omnichannel context.
- • Regional media anchoring for India and Brazil.
Improvement
2026.5
May 28, 2026- • Faster login for enterprise SSO tenants (-40% p95).
- • New wallboard theming for large displays.
- • Improved MMS delivery in Canada.
Security
2026.4
April 20, 2026- • Rotated all internal service certificates.
- • Enforced FIDO2 for all admin console logins.
- • Published Q1 SOC 2 bridge letter.
Feature
2026.3
March 15, 2026- • AI post-call summaries generally available.
- • New Google Sheets export for analytics.
- • Ported numbers now activate in under 3 business days.
Feature
2026.2
February 12, 2026- • Launched OttoCall for Microsoft Teams (Direct Routing certification).
- • Bulk user provisioning via CSV.
- • Enhanced call recording search.
Improvement
2026.1
January 10, 2026- • Redesigned admin dashboard with usage insights.
- • Added Portuguese (BR) IVR text-to-speech.
- • Reduced call setup time in UAE region by 22%.
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