Question 1

What is VoIP?

Accepted Answer

VoIP (Voice over Internet Protocol) carries phone calls over your internet connection instead of copper phone lines. Calls are converted into data packets, which means one broadband connection can carry every extension in your business — with no PBX hardware on site.

Question 2

Is VoIP cheaper than a traditional phone line?

Accepted Answer

Almost always. Businesses moving from analogue lines or an on-premise PBX to OttoCall typically cut monthly telecom spend by 30–45%, because line rental, hardware maintenance and per-minute international rates are replaced with a single per-user fee.

Question 3

What internet speed do I need for VoIP?

Accepted Answer

Roughly 100 Kbps up and down per concurrent call. A 50 Mbps business connection comfortably supports 30+ simultaneous HD calls. What matters more than raw speed is low jitter and packet loss, which is why OttoCall includes live call-quality monitoring.

Question 4

Can I keep my existing phone numbers?

Accepted Answer

Yes. Number porting is included at no charge in every market we operate in. We run your old and new systems in parallel during the port so no call is missed.

Question 5

How long does VoIP setup take?

Accepted Answer

A small team can be live in under an hour with self-serve onboarding. Multi-site deployments with IVR trees, CRM integration and number porting typically take 1–4 weeks.

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