Integration
OttoCall for Zendesk.
Turn Zendesk into an omnichannel contact center — no separate softphone, no duplicate reporting.
Ticket screen pop
Match caller to a ticket, user or organization before the phone rings.
Auto-create tickets
New callers get a ticket automatically with recording and transcript attached.
Omnichannel routing
Blend voice with Zendesk's omnichannel routing for a single work-item view.
SLA-aware
Route based on ticket priority, SLA breach and customer tier.
What you get
- Zendesk Marketplace app
- Screen pops & auto-ticket
- SLA-aware routing
- Recording & transcript
- Omnichannel presence
- Wrap-up codes
- Explore-ready reports
- SSO with Zendesk
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