Omnichannel Inbox
One inbox. Every channel. Zero context switching.
Voice, WhatsApp, SMS, email, web chat and social DMs in a single shared inbox — with AI-powered routing, assignment rules and full CRM history on every conversation.
Every channel, one thread
WhatsApp, SMS, phone, email, web chat, Instagram DM and Facebook Messenger — merged into one customer conversation.
AI smart routing
Detects intent, sentiment and language, then routes to the right team, agent or AI bot — 24/7.
Shared team collaboration
Assignments, internal notes, @mentions, canned responses and typing indicators — like team chat, but for customer conversations.
CRM sync out of the box
Two-way sync with HubSpot, Salesforce, Zoho, Pipedrive, Zendesk and Freshdesk — see contact history without leaving the inbox.
SLAs & queues
First-response and resolution SLAs per channel and priority. Automated escalations when timers breach.
AI-drafted replies
Copilot suggests replies grounded in your knowledge base — agents approve or edit in one click.
What you get
- Voice, WhatsApp, SMS, email, chat, social
- AI routing by intent & sentiment
- Shared assignments & notes
- Canned responses & templates
- CRM 2-way sync
- SLA timers & escalations
- AI-drafted replies
- Real-time analytics per channel
Frequently asked questions
Ready to modernize your business communications?
15-day free trial. No credit card required.