Offshore call centers and BPO
Run several client programmes from one contact center.
For offshore and nearshore BPO and call-center teams handling inbound support and outbound programmes for clients in other countries. Keep each client's numbers, queues and reports separate, and give supervisors the tools to coach agents on live calls.
No credit card. A person reviews your request and emails you to confirm numbers and next steps.
What gets hard
Every client wants their own numbers, scripts and reports.
Programmes bleed into each other
When clients share lines and queues, agents answer with the wrong greeting and reporting can't be split cleanly per client invoice.
Callers expect a local number
Your clients' customers are in the US, Canada, the UK or Europe. A number in their own market is often a requirement of the contract.
Quality is hard to prove
Clients ask for call recordings, wait-time figures and evidence of coaching. Collecting them by hand takes supervisor time away from the floor.
How OttoCall fits
Separate programmes, one platform to manage.
Numbers per client programme
Assign numbers in your clients' markets to each programme. Local, mobile and toll-free availability and any documentation are confirmed per country.
Queues with skills and priorities
Route each programme to trained agents using skill- and priority-based routing, with overflow rules for busy periods.
Supervisor monitoring
Live dashboards show wait times and agent status; supervisors can monitor, whisper to coach, or barge in when a call needs help.
Recording with consent prompts
Configure recording and consent prompts per queue and direction, and set retention to match each client's requirements.
Outbound dialing
Click-to-call plus preview and progressive dialing for outbound programmes, with call disposition tags and reporting.
Reporting you can share
Call analytics per queue help you answer client questions about volume, wait times and abandonment.
Which features, countries and number types apply to your plan is confirmed with you in writing before purchase. No CRM, helpdesk or other software integration is promised on this page — ask about the tools you use and we tell you honestly what is possible.
Implementation path
Onboard one programme, then the next.
- Step 1
Write down each programme
For each client: countries, number types, hours, queues, recording rules and the reports they expect.
- Step 2
Confirm numbers and features
We confirm number availability, documentation and the routing, recording and dialing features for your plan, in writing.
- Step 3
Pilot with one client
Run the 15-day trial on one programme. Test greetings, queues, overflow, recording and supervisor tools with a small agent group.
- Step 4
Add programmes one at a time
Repeat the setup per client so numbers, queues and reports stay separate from day one.
Clear boundaries, agreed before you buy.
We would rather answer hard questions in writing than promise something on a web page. OttoCall publishes no certifications, uptime guarantee or customer testimonials here.
OttoCall confirms in writing
- Which countries and number types each programme can use
- Documentation each country requires for numbers
- Routing, recording, monitoring and dialing features on your plan
- Price per agent and any number or calling charges
You confirm on your side
- Telemarketing, caller ID and do-not-call rules in each country you call
- Call-recording notice and consent rules for every client programme
- Your contracts and data-handling terms with each client
- Local telecom rules where your agents work
OttoCall does not provide legal advice or regulatory assurances.
Frequently asked questions
Try OttoCall with your team for 15 days.
No credit card required. We set up your trial with you.