Managed service providers
A service-desk phone line your clients can always reach.
For MSPs and IT service desks supporting many client businesses. Give clients one number to call, route urgent issues to the right engineer, cover nights with an on-call group, and see which clients call most.
No credit card. A person reviews your request and emails you to confirm numbers and next steps.
What gets hard
Support calls arrive from every client at once.
Urgent calls wait behind routine ones
A server outage and a password reset reach the same voicemail. Without priorities, the call that matters most can wait the longest.
On-call is a forwarded mobile
After-hours cover often means forwarding the main line to whoever is on call, with no record of what came in overnight.
Little data for account reviews
When a client asks how often they called or how fast you answered, there is nothing to show beyond tickets.
How OttoCall fits
Route by client, urgency and time of day.
One service-desk number, or one per client
Publish a single support number or give key clients their own. Availability of local and toll-free numbers is confirmed per country.
Menus and priority queues
A short IVR separates outages from routine requests, and priority-based queues send urgent calls to senior engineers first.
After-hours on-call group
Business-hours rules route nights and weekends to the on-call engineers, with voicemail to a shared group as a fallback.
Recording and voicemail
Configurable recording with consent prompts helps with handover and dispute review; voicemail reaches the whole desk.
Desk, web and mobile apps
Engineers answer from desktop, web or mobile, so field visits and remote work don't break the support line.
Call analytics
Reports on volume, wait time and missed calls by queue support staffing decisions and client reviews.
Which features, countries and number types apply to your plan is confirmed with you in writing before purchase. No CRM, helpdesk or other software integration is promised on this page — ask about the tools you use and we tell you honestly what is possible.
Implementation path
Move the service desk without dropping a call.
- Step 1
Map support tiers
Write down queues, priorities, business hours, on-call rota and which clients need their own number.
- Step 2
Confirm numbers and porting
We confirm availability and porting eligibility for the numbers your clients already use, in writing.
- Step 3
Pilot the internal desk
Start the 15-day trial with your own team and a test number. Check priorities, after-hours routing and voicemail.
- Step 4
Switch clients over
Port or forward client-facing numbers after the pilot, then update signatures, portals and documentation.
Clear boundaries, agreed before you buy.
We would rather answer hard questions in writing than promise something on a web page. OttoCall publishes no certifications, uptime guarantee or customer testimonials here.
OttoCall confirms in writing
- Which countries and number types are available
- Porting eligibility and timing for existing support numbers
- Routing, recording and reporting features on your plan
- Any partner or referral terms, if you want to resell or refer
You confirm on your side
- Call-recording notice and consent rules where you and your clients operate
- Your support contracts and response commitments to clients
- Emergency-calling arrangements for any phones you deploy
OttoCall does not provide legal advice or regulatory assurances.
Frequently asked questions
Try OttoCall with your team for 15 days.
No credit card required. We set up your trial with you.