Virtual assistant firms
Answer every client's line as if you sat in their office.
For virtual assistant, remote reception and answering firms whose assistants work from different places and look after many client businesses. Give each client a number, know whose line is ringing before you answer, and hand over cleanly between assistants.
No credit card. A person reviews your request and emails you to confirm numbers and next steps.
What gets hard
Many clients, many greetings, one team.
Answering with the wrong name
If every client's calls arrive on the same line, assistants can't tell whose caller it is before they pick up.
Assistants in different time zones
Your team works from home in several countries. Calls have to follow the rota, not a desk phone in one office.
Clients want proof of service
Clients ask how many calls you took and how many went to voicemail, and you need the numbers for your invoices.
How OttoCall fits
A line per client, routed to the right assistant.
A number per client
Give each client a number in their market, or forward their existing number to you. Availability is confirmed per country and number type.
Client-specific menus and hours
Each client's number can have its own greeting, menu and business hours, so after-hours calls follow that client's rules.
Queues by client or rota
Route each client's calls to the assigned assistant first, then to a backup group, using queues with priority-based routing.
Works wherever assistants work
Assistants answer in the OttoCall app on desktop, web or mobile, from wherever their shift is.
Voicemail and messages
Voicemail per client goes to the right group, and SMS is available on supported numbers for follow-ups.
Reports per client
Call analytics by queue show calls answered and missed for each client's line.
Which features, countries and number types apply to your plan is confirmed with you in writing before purchase. No CRM, helpdesk or other software integration is promised on this page — ask about the tools you use and we tell you honestly what is possible.
Implementation path
Onboard each new client the same way.
- Step 1
Write the client sheet
Greeting, hours, who answers, backup, what to do with urgent calls, and whether the client keeps their own number.
- Step 2
Confirm the number
We confirm availability of a new number or the porting or forwarding options for the client's existing one.
- Step 3
Trial with one client
Run the 15-day trial with one client's line and two assistants. Test the greeting, routing, backup and voicemail.
- Step 4
Template it
Reuse the same structure for each new client so setup stays consistent as you grow.
Clear boundaries, agreed before you buy.
We would rather answer hard questions in writing than promise something on a web page. OttoCall publishes no certifications, uptime guarantee or customer testimonials here.
OttoCall confirms in writing
- Which countries and number types are available for your clients
- Porting or forwarding options for clients' existing numbers
- Routing, menu and voicemail features on your plan
- Price per user and any number or calling charges
You confirm on your side
- Call-recording notice and consent rules for each client's callers
- Your service agreements and confidentiality terms with clients
- What assistants may say or record on each client's behalf
OttoCall does not provide legal advice or regulatory assurances.
Frequently asked questions
Try OttoCall with your team for 15 days.
No credit card required. We set up your trial with you.