Distributed sales and service teams
One phone system for a team spread across time zones.
For companies whose sellers, account managers and service staff work from several offices, homes and countries. Give each market a local number, route calls to whoever is working, and see the whole team's activity in one place.
No credit card. A person reviews your request and emails you to confirm numbers and next steps.
What gets hard
When the team is everywhere, calls fall between the gaps.
Each office runs its own phones
Different providers per country mean different numbers, menus and reports, and nobody sees the full picture.
Calls arrive outside local hours
A customer calls the UK number after London closes while colleagues in another time zone are still working and could answer.
Sellers use personal phones
Remote staff call customers from their own mobiles, so caller ID varies and the history stays on their device.
How OttoCall fits
Local presence, routed to whoever is working.
Local numbers per market
Numbers in the countries you sell to and serve, with availability and documentation confirmed per country and number type.
Follow-the-sun routing
Business-hours rules send calls to the team that is working: one office in the morning, another in the evening.
Shared queues across locations
Queues with skill- and priority-based routing can include people in different places, so calls reach someone available.
One app on every device
Staff call from the OttoCall app on desktop, web or mobile, presenting the business number wherever they work.
Outbound calling for sales
Click-to-call plus preview and progressive dialing, with call disposition tags and reporting.
Team-wide reporting
Call analytics across offices and queues show where calls are missed and where cover is needed.
Which features, countries and number types apply to your plan is confirmed with you in writing before purchase. No CRM, helpdesk or other software integration is promised on this page — ask about the tools you use and we tell you honestly what is possible.
Implementation path
Bring every location onto one system.
- Step 1
Inventory locations and numbers
List each office and remote group, the numbers they use, the providers, contract end dates and hours.
- Step 2
Confirm per country
We confirm number availability, documentation and porting for each country, in writing, before anything moves.
- Step 3
Pilot two locations
Use the 15-day trial with two time zones to test follow-the-sun routing, shared queues and reporting.
- Step 4
Move country by country
Port or replace numbers per market as contracts allow, so no market loses service during the move.
Clear boundaries, agreed before you buy.
We would rather answer hard questions in writing than promise something on a web page. OttoCall publishes no certifications, uptime guarantee or customer testimonials here.
OttoCall confirms in writing
- Which countries and number types are available, and the documents needed
- Porting eligibility and timing per country
- Routing, dialing and reporting features on your plan
- Price per user and any number or calling charges
You confirm on your side
- Telemarketing and caller ID rules in each market you call
- Call-recording notice and consent rules per country
- Employment and data rules for staff working from home abroad
OttoCall does not provide legal advice or regulatory assurances.
Frequently asked questions
Try OttoCall with your team for 15 days.
No credit card required. We set up your trial with you.