Ecommerce customer support
Phone and messaging support that holds up at peak season.
For online stores and ecommerce brands whose customers call or message about orders, delivery and returns. Publish one support number, send callers to the right team with a short menu, add seasonal agents quickly, and answer messages from the same platform.
No credit card. A person reviews your request and emails you to confirm numbers and next steps.
What gets hard
Order questions spike when you can least afford it.
Peak weeks overwhelm the line
Sales events and holidays bring call volumes your normal team can't absorb, and callers hang up while waiting.
Every call starts with 'where is my order?'
Agents spend time sorting calls that a short menu could have routed to delivery, returns or sales.
Customers prefer to message
Many shoppers would rather text or use WhatsApp than call, but those conversations end up in separate tools.
How OttoCall fits
One support line, routed and staffed for demand.
Support numbers in your markets
Local or toll-free support numbers for the countries you sell to, with availability confirmed per country.
Menus for orders, returns and sales
An IVR sends callers to the right queue, with business hours and holiday rules per market.
Queues that grow for peak season
Add seasonal agents as users and assign them to queues with skill- and priority-based routing; offer callbacks where queues get long.
SMS and WhatsApp API messaging
Answer customers by SMS on supported numbers and through WhatsApp API messaging from the same platform.
Recording and coaching
Configurable recording with consent prompts, and supervisors can monitor or whisper to new seasonal agents.
Live dashboards
See wait times and abandonment during a sale so you can move agents between queues while it matters.
Which features, countries and number types apply to your plan is confirmed with you in writing before purchase. No CRM, helpdesk or other software integration is promised on this page — ask about the tools you use and we tell you honestly what is possible.
Implementation path
Set up before the next sale, not during it.
- Step 1
Sort your contact reasons
List why customers contact you (delivery, returns, product questions, sales) and which team handles each.
- Step 2
Confirm numbers and messaging
We confirm support-number availability, SMS support and WhatsApp API messaging setup for your markets, in writing.
- Step 3
Trial with the core team
Run the 15-day trial with your permanent agents. Test menus, queues, callbacks and messaging before peak season.
- Step 4
Add seasonal agents
Add temporary users ahead of the sale and remove them afterwards; check plan pricing for short-term users first.
Clear boundaries, agreed before you buy.
We would rather answer hard questions in writing than promise something on a web page. OttoCall publishes no certifications, uptime guarantee or customer testimonials here.
OttoCall confirms in writing
- Which countries and number types are available for support lines
- Where SMS is supported, and what WhatsApp API messaging setup involves
- Routing, callback, recording and dashboard features on your plan
- Price per user, including for temporary seasonal users
You confirm on your side
- Marketing-consent rules before sending promotional texts or WhatsApp messages
- Call-recording notice and consent rules in each market
- Card data: never take card numbers over recorded calls or messages
OttoCall does not provide legal advice or regulatory assurances.
Frequently asked questions
Try OttoCall with your team for 15 days.
No credit card required. We set up your trial with you.